Return Policy
We want you to love your BOULINA products. If something isn't right, here's how we handle returns, exchanges and refunds for orders shipped to the United States.
30-Day Return Window
You can request a return within 30 days of the delivery date. Items must be unused, unopened and in their original packaging. For hygiene reasons, shaving heads, exfoliating gloves and other personal-care items that have been opened or used cannot be returned.
How to Start a Return
- Email support@boulinabeauty.com within 30 days of delivery with your order number, the item(s) you'd like to return and the reason. Photos help if something is damaged or wrong.
- Our team will confirm whether your return is eligible and send you the return address and instructions. All returns must be approved before shipping – unapproved returns cannot be accepted. If we don't hear back from you within 14 days of approval, the return request will be closed.
- Pack the item securely in its original packaging and ship it to the address provided. Please use a tracked shipping method and send us the tracking number.
- Once we receive and inspect the item, we'll process your refund within 5–7 business days to your original payment method.
Return Shipping Costs
If you're returning an item because you changed your mind or ordered the wrong variant, you're responsible for the return shipping cost. If the item arrived damaged, defective or we sent the wrong item, we cover it – in most cases we'll simply send you a replacement free of charge, no return needed.
Damaged, Defective or Wrong Items
Please email us photos of the item and the packaging within 7 days of delivery. We'll send a replacement at no cost. If the replacement is also faulty, we'll issue a full refund.
Exchanges
Exchanges are possible within the 30-day window for items of equal value. If the new item costs more, you'll pay the difference. Return shipping for exchanges is at your cost unless the exchange is due to our error.
Restocking Fee
Returns for reasons other than damage, defect or our error may be subject to a restocking fee of up to 15% to cover inspection and processing. The fee is always waived for damaged, defective or incorrect items.
Non-Returnable Items
Opened or used personal-care items (shaving heads, exfoliating gloves), digital products (e-books), gift cards and items marked as final sale.
Subscriptions
You can pause or cancel your replacement-head subscription at any time via the link in your subscription confirmation email or by contacting us. Cancellations take effect for the next scheduled delivery; orders already processed can't be cancelled.
Late or Missing Refunds
Refunds usually appear on your statement within 5–10 business days after we process them, depending on your bank or card issuer. If it's been longer, please check with your payment provider first, then contact us and we'll help.
Questions?
Email support@boulinabeauty.com – we reply Monday to Friday, usually within 24 hours.